We care deeply about the privacy of our users and visitors, and are fully committed to protect all personal information and use it properly in compliance with data privacy laws.
This policy describes the rights and choices available to our visitors and users regarding such information and how we collect and use that information.
This policy covers all users of the website, individuals who sign up for our newsletter or who are guests who make a booking, members of the guest's party and any other individual about whom we collect personal information. It does not cover users who are companies.
How we collect data
When you make an enquiry or booking on our website, as part of the process, we collect personal information you give us such as your name, address and email address. When you subscribe to our newsletter your personal information will be used to enable us to keep you informed of relevant products and services that we offer.
What information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and booking history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including names, email addresses, home addresses, communications), payment details (including credit card information), comments, feedback and reviews.
Why do we collect such personal information?
We collect Non-personal and Personal Information for the following purposes:
To provide and operate our Services
To provide our Users with ongoing customer assistance and support.
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.
We only collect information only where necessary for the provision of our services to you.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/
How We Use Your Data
To comply with current local legislation.
To enable homes 2 holidays and our holiday home owners to provide and prepare holiday home accommodation.
To fulfil our legal and contractual obligations.
To communicate with you to inform you of products and services that we think will be of interest to you.
Disclosure of information to 3rd parties
Your information is only shared with limited 3rd parties to enable us to run our business.
Your personal information will be shared with home owners to enable them to prepare the property and meet their contractural obligations.
If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction.
Security of personal data and Information
We take appropriate and proportionate organisational and technical measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. All data is held on secure servers with access limited to authorised internal staff.
Please contact us
If you do not want us to process your data anymore,
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.
Please address correspondence to:
The Data Controller
Homes 2 holidays ltd
16 Old School Close
Alternatively, you can telephone us on: 0044 2038 68 69 93 or fill in the 'Contact Us' form on the homes 2 holidays website.
Company Registration Number: 9840673