Welcome to the homes 2 holidays Privacy Policy

 

We care deeply about the privacy of our users and visitors, and are fully committed to protect all personal information and use it properly in compliance with data privacy laws. 

 

This policy describes the rights and choices available to our visitors and users regarding such information and how we collect and use that information.

 

 

Overview

This Privacy Policy, in conjunction with our standard Terms and Conditions, sets out how we, homes 2 holidays ltd collect, store and process personal data about you when you use or interact with our website www.homes2holidays.com

This policy covers all users of the website, individuals who sign up for our newsletter or who are guests who make a booking, members of the guest's party and any other individual about whom we collect personal information. It does not cover users who are companies.

 

Data controller

 

Homes 2 holidays ltd is the data controller. In addition when you make an enquiry or booking through the homes 2 holidays website your information and data is also gathered by our website providers (wix.com) and our booking system provider (bookalet.com). You should also refer to their privacy policy provided below.

 

 

How we collect data

 

When you make an enquiry or booking on our website, as part of the process, we collect personal information you give us such as your name, address and email address. When you subscribe to our newsletter your personal information will be used to enable us to keep you informed of relevant products and services that we offer.

 

 

What information we collect

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and booking history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

We also collect personally identifiable information (including names, email addresses, home addresses,  communications), payment details (including credit card information), comments, feedback and reviews.

 

 

Why do we collect such personal information?

 

We collect Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate our Services

  2. To provide our Users with ongoing customer assistance and support.

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

 

How we use cookies

We use cookies and information gathering techniques on our website in order to provide you with an enhanced user experience and also for us to gain a better understanding of how you use our site.

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

We only collect information only where necessary for the provision of our services to you.

You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/

 

How We Use Your Data

 

To comply with current local legislation. 

To enable homes 2 holidays and our holiday home owners to provide and prepare holiday home accommodation. 

To fulfil our legal and contractual obligations.

To communicate with you to inform you of products and services that we think will be of interest to you.

 

 

Disclosure of information to 3rd parties

 

Your information is only shared with limited 3rd parties to enable us to run our business.

 

Your personal information will be shared with home owners to enable them to prepare the property and meet their contractural obligations.

 

We use bookalet ltd to provide an online booking and payments platform. Their privacy policy can be found here:

https://www.bookalet.co.uk/privacy

 

In order to keep you informed of relevant offers and information we use Mailchimp to provide email services. Their privacy policy can be found here: https://mailchimp.com/legal/privacy/

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Their privacy policy can be found here: https://www.wix.com/about/privacy

If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction.

 

 

Security of personal data and Information

We take appropriate and proportionate organisational and technical measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. All data is held on secure servers with access limited to authorised internal staff.

 

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

 

Please contact us

If you do not want us to process your data anymore,

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

 

Contact details

Please address correspondence to:

The Data Controller

Homes 2 holidays ltd

16 Old School Close

Hackney

Matlock

Derbyshire

DE4 2PT

 

Alternatively, you can telephone us on: 0044 2038 68 69 93 or fill in the 'Contact Us' form on the homes 2 holidays website.

 

Company Registration Number: 9840673